FAQs
General FAQs
Healthchecks360 is an online healthcare platform that connects you with accredited healthcare providers across the UAE. We offer access to over 4,000 blood tests, health packages, preventive health check-ups and radiology services, to help you manage your health conveniently.
Users can browse, compare, and book healthcare services through our platform. We partner with certified healthcare providers to offer diagnostic tests, health packages, and consultations at competitive prices, all in one place. Our dedicated team is here to assist you every step of the way, ensuring a smooth and seamless experience tailored to your needs. We are available from 8 AM to 9 PM to provide the support you need.
Anyone looking for diagnostic services, health check-ups, or medical consultations can use HealthChecks360. We serve individuals, families, and corporate clients.
Booking & Services
Simply search for the test or package you need, select a clinic (if required), and follow the step-by-step instructions to book. You can choose to visit a center or book a home collection if available.
Yes, we offer both home sample collection and in-clinic testing options. You can choose the one that suits you best during the booking process.
Yes, we offer various health packages tailored for general wellness, women’s health, senior citizens, and more. You can find more details on our Health Screening Packages page. We also offer customized packages. You can contact our support team to discuss your requirements.
Yes, you can easily reschedule or cancel your appointment by contacting our support team at +971 585 300 360. Please refer to our cancellation policy for more information.
If you need to modify your test selection after booking, please contact customer support. We’ll help you make the necessary adjustments based on availability.
Before your appointment, you will receive instructions on how to prepare, such as fasting requirements or avoiding certain foods or medications.
The turnaround time for test results varies depending on the type of test and the provider. Most of the routine test results are available within 24 to 48 hours. Some specialized tests may take a bit longer.
Yes, you can request your preferred time. Our team will check the clinic's availability and get back to you with a confirmation.
Yes, we partner with accredited and certified laboratories to ensure that all tests are conducted with precision and accuracy. Our providers use standardized procedures and quality controls.
Payments & Pricing
We accept all major credit cards/debit cards. Payment options are securely integrated to ensure safe transactions.
No, there are no hidden charges. The price you see on the website is the final amount.
Yes, you will receive your refund if you cancel your appointment. Check the Refund Policy page for more details.
We often have promotional offers for new users and referrals. Please feel free to contact our customer support for further details
Accounts & Support
It is not mandatory to create an account. However, creating an account allows you to keep track of your appointments and enables faster booking for future services.
You can reach out to our customer support team via the Contact Us page, email, or phone. Our team is available to assist you with any queries.
You can reset your password by clicking on the "Forgot Password" link on the login page. Follow the instructions to create a new password.
Yes, you can update your personal details, contact information, and address by logging into your account and navigating to the account settings.
You can track the status of your order or booking through the "My Appointments" section in your account. Notifications will also be sent via email or SMS.
Providers & Partnerships
We partner with certified and reputed healthcare providers who meet our quality standards. Each provider is vetted to ensure they offer reliable and professional services.
Yes, healthcare providers can contact us through our Partner With Us page for collaboration opportunities. We are always open to expanding our network.
Corporate & Group Services
Yes, we provide tailored health packages for corporate clients and groups. Companies can reach out to us through email, call or by dropping an online enquiry, for customized health plans and packages for their employees.
For bulk or group bookings, please contact our customer support or fill out the form on the Corporate Services page. Our team will assist you with bulk discounts and arrangements.
Insurance & Billing
Currently, we do not process insurance claims directly. However, you may request a reimbursement from your insurance provider by submitting the receipt of your payment. We can assist you with getting a claim form for the reimbursement.
You will receive an online reciept on booking . An invoice will be shared on your email on completion of service
